Reply Templates Command Menu Block for React

So you can see it without a click. On load the menu is the Command drawn inline under a picture of the ticket, in a plain shell that is not modal, so nothing is trapped, hidden or focused and the page around the preview keeps working. The header's field opens the real command dialog, modal, with its focus trap, Escape and focus return, and the inline copy stays closed until a reload. Both show the same Palette and share the block's state, so the reply you were filling in the copy is the one the dialog opens with. In your app keep the dialog and drop the copy: the "in-place" state, the scrim with its shell and the Escape and blur effects.

Each reply is a text with {name}-style slots and a list of which ones it has. The form shows a field per slot, and the Textarea shows the reply with every slot you have filled replaced by what you typed; a slot still empty keeps its braces, so you can see what is left. The values carry over from one reply to the next, so the customer's name is typed once.

The text is yours from then on: the slot fields stop rewriting it, a line under the Textarea says so, and Reset takes the template back. Inserting does not look at the fields at all, only at the text: a reply that still has an open {slot} in it is refused with the name of the slot, and focus goes to that field (or to the reply if there is none).

Enter in any slot field inserts the reply into the drawn reply box and closes the menu, with focus on the field in the header and a status line that says nothing was sent. In the reply itself Enter makes a new line, so Ctrl or ⌘ Enter inserts from there. Escape in the form goes back to the list without inserting; Escape in the list closes the menu.

All of it. The replies, the values and the reply box are state in the block; nothing is sent, saved or copied. In your app load MACROS from the team's library, send reply from your composer's own submit in insert, and keep the slot names you accept in SLOTS.

Yes. Type to search the replies by title, what they do or their words, the arrow keys move through them, Enter picks one, and Tab moves between the slot fields, the reply and Insert; Escape goes back and then closes. Ctrl or ⌘ K opens the dialog while focus is inside the block, and only then. The rows are options of a cmdk listbox; the block turns off its own fuzzy filter and lists the rows itself. A refusal is spoken on the status line as well as shown in the foot of the form.